Bilingual Customer Support Agent
I'm seeking a bilingual (Spanish and English) support agent to handle client inquiries and escalate issues as needed. Key Responsibilities: - Respond to support requests via WhatsApp, internal chat, and email - Guide users through system modules and navigation - Perform basic debugging and identify user-side vs. platform issues - Escalate unresolved cases through structured tickets - Maintain clear communication and follow support protocols - Provide continuous case follow-up Key Skills: - Experience with CRM, ERP, or SaaS platforms (preferably Salesforce, SAP, or Zendesk) - Clear language expression - Patience and empathy - Problem-solving ability
Keyword: Customer Support
Delivery Time: 6 days left days
Price: $8.0
CRM Customer Support ERP Python
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