Part-Time Customer Service & Logistics Representative (Hybrid – New York)

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Part-Time Customer Service & Logistics Representative (Hybrid – New York) - Location: New York, NY (Hybrid – must be local) - Job Type: Part-Time (10–20 hours/week) - Compensation: $18–$28/hour (commensurate with experience) + performance-based incentives About us We are a Swiss company specializing in lab-grown memorial diamonds and custom jewelry. With a presence in multiple global markets, we are driven by one mission: to support individuals in honoring the memories of their loved ones through timeless, meaningful creations. Our work is personal, emotional, and rooted in empathy — and our team reflects those values every day. Role Overview We’re seeking a warm, dependable, and emotionally intelligent Customer Service & Logistics Representative to join our team. This is a hybrid, part-time position ideal for someone who excels in client interaction, has a keen eye for detail, and is comfortable supporting both virtual and in-person client needs. Key Responsibilities - Provide compassionate, personalized support to clients via phone, email, Zoom, and in-person meetings - Manage customer inquiries from initial outreach through order fulfillment and delivery - Maintain a high standard of communication, ensuring timely and thoughtful follow-ups - Coordinate local logistics, including pickups and deliveries across NYC (occasionally supporting domestic/international shipments) - Collaborate with cross-functional teams (Marketing, IT, Communications) to improve the overall client experience - Support weekend and off-hour calls as needed on a rotating basis - Maintain records and client data accurately in CRM and other platforms Requirements - Must be based in New York State and legally authorized to work in the U.S. - Prior experience in customer service, client relations, or operations (especially in luxury, healthcare, or memorial services industries) - Strong interpersonal skills with the ability to provide emotional support in sensitive situations - Tech-savvy and comfortable using Google Workspace, Microsoft Office, and CRM tools (e.g., HubSpot, Zendesk) - Highly organized, self-motivated, and capable of managing multiple priorities - Availability to work flexible hours, including some evenings and weekends - Bonus: Experience with logistics (FedEx, USPS, DHL), or shipping coordination - Bonus: Valid driver’s license and/or access to local transportation for client visits or courier tasks - Bonus: It's a plus if you can speak professional Spanish What We Offer - Competitive hourly compensation based on experience - Performance-based commissions - A hybrid work environment with flexible scheduling - A collaborative, compassionate, and mission-driven team culture - Unique opportunity to make a real emotional impact on people’s lives How to Apply If you’re passionate about delivering heartfelt service and want to be part of a meaningful mission, we’d love to meet you. Please submit your resume and a brief introduction sharing why this role speaks to you.

Keyword: Customer Support

Price: $18.0

Customer Service Email Support Phone Support Customer Support Spanish Communication Etiquette Data Entry Hosting Online Meetings