Referral Processing Agent (Data Entry)

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Thank you for your interest in Better Health! Better Health is a new type of medical provider, helping people with chronic conditions live and age at home. How?  By bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution.  We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions and receive the education and support they need to thrive at home. https://joinbetter.com/pages/careers ----- Better Health is a tech startup and seeking a highly motivated and detailed oriented Referral Processing Agent to join our growing team. This is a Data Entry role that will receive and process priority referrals we receive from healthcare provider offices. The candidates MUST be extremely tech savvy and able to juggle multiple systems under pressure. We have a lot of fun and we work fast because patients are depending on us. The Referral Processing Agent will report to the Senior Director or Operations and is a critical position to drive speed and service within our white-glove Provider Success team, who works directly with health systems and provider offices to manage referrals. The preferred applicant for this role will have experience in managing medical records, data entry, and have worked in a fast-paced environment. The hourly rate for this role is $18 an hour but can be $19 per hour for an exceptional candidate. ----- Responsibilities This position is on a dynamic, fast-paced team within a startup, and as a result, additional duties may be assigned: 1. Manage inbound referrals. This is the role’s primary responsibility, and involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon. -Key activities include error-free data entry (demographics, insurance, condition information), medical record review, building orders using HCPCs codes on SWOs, submitting insurance verification tickets, prompt notification to Provider Success Coordinators upon receiving referrals. 2. Have excellent communication and task management skills. We operate quickly and this role requires someone who can efficiently, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls. Below is a situation you will come across on an almost daily basis to give you an accurate depiction of the role. We do this to be transparent for those applying to this role, and to help us efficiently identify qualified candidates. Situation: You receive 6 referrals at the start of your shift on Monday morning. Each of these referrals takes 15-20 minutes to process depending on condition, information sent, number of pages in the medical records to look through, etc. As you are processing these referrals, you have 3 more referrals that need your attention, you have 2 Sales agents on our Partnerships team sending you Slack DMs to prioritize their referrals, and someone on your team needs your help. ----- Qualifications 1. MUST be extremely tech savvy and able to work multiple systems at once. 2. Prior experience working in a medical office or a healthcare startup 3. Prior experience in medical record management or collection preferred  4. Excellent communication skills (email, Slack, phone) 5. Proficient in Google Suite (Gmail, Google Sheets) 6. Teamwork/collaborative attitude is a must This role will require 40 hour per week, Mon - Fri 9am - 6pm ET. Please do not apply to this role is you cannot work this schedule. We look forward to potentially working with you!

Keyword: Data Entry

Price: $18.0

Data Entry Accuracy Verification Typing CRM Software Medical Records Software Copy & Paste Slack Administrative Support