Zendesk Implementation

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We have recently acquired Zendesk (enterprise level). Our IT team are already utilizing the planform in a very basic way. We need to expand this platform to a number of other departments (5 currently). IT does have some subgroups who may need to be split off into their own buckets. For the Five departments mentioned: -They should not be able to see each other’s tickets -They need their own forms -We want to upload SOPs/knowledge articles to deflect tickets -Some teams want to set capacity-based rules for agents -Some teams want to schedule their agents for certain hours or days -IT sub groups need to be able to pass tickets to other sub groups -We will need help with best practices At this time we do not know the level of effort needed. We would like to have a discovery call to get an estimate on the LOE, timeline, and price. Thank you

Keyword: Customer Support

Microsoft Windows Zendesk Zendesk API Ticketing System System Configuration