Fortinet Firewall/VPN Expert Needed

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We deploy a Fortigate appliance for firewall/vpn access to our network in a remote datacenter. Physical location is the Bay Area. A problem recently started in which VPN connections are successful, but there's no data is returned and no true connection is established - meaning we can't access hosts or resources that require an active VPN connection. The Administrator that originally set up this configuration is no longer engaged with us. So we need a new resource that can help us figure out how to proceed and fix the firewall/vpn. This is probably going to require some remote hands or in the most ideal situation, someone located in the Bay Area where the data center is.

Firewall VPN Network Administration Fortinet