Shopify Technical Administrator

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We are hiring for the position below and need to onboard someone quickly, as our Shopify website goes live on May 1st. The freelancer hired will perform the same duties until the permanent role is filled. Essential Duties and Responsibilities: This role is responsible for managing the day-to-day operations of the AliMed Shopify store, ensuring smooth functionality, and acting as the internal point of contact for Shopify-related issues and improvements. This is a technical role. Act as a Shopify Organization Administrator and manage all aspects of the AliMed Shopify store, including product listings, customer facing taxonomy, promotions, and UX enhancements. Work closely with the third-party service provider and/or Shopify to troubleshoot issues and implement site improvements. Ensure product data accuracy and build/optimize product pages and landing pages for search, conversion, and syndication. Adhere to Security and compliance requirements to meet AliMed security policies. Monitor Shopify site speed, checkout experience, overall usability and performance. Monitor Shopify integrations with ERP, PIM, DAM, Third Party Shopify Apps (Nosto, Klaviyo, Klevu) and work with internal and external resources to troubleshoot any issues. Ensure the Customer Experience (CE) Chat module is properly integrated into the Shopify website, work with Customer Care on any issues with Chat Performance and escalate as needed. Act as a Subject Matter Expert (SME) and provide basic Shopify training and support for internal teams as needed. Own Department SOPs documentation and library maintenance. Stay up to date with e-commerce trends and best practices to ensure maximum sales potential. Lead the Shopify release schedule and testing phases while adhering to AliMed's change management policies. Manage Shopify application, setup, and maintenance to meet uptime requirements and exceed customer expectations. Track key ecommerce KPIs (conversion rates, bounce rates, cart abandonment) and work with internal teams to improve performance. Collaborate with AliMed's ERP system, marketing and business teams to optimize landing pages, promotions and integrations Competencies and Skills: 3-5 years' experience in Shopify ecommerce operations, preferably with Shopify Plus. Familiar with PIM and DAM technology (Salsify and Acquia a plus). Hands-on experience managing Shopify stores (product management, collections, navigation, settings, checkout, etc.). Understanding of Shopify Liquid templating, themes, HTML, CSS, apps, integrations and Shopify extensions. Knowledge of ecommerce best practices, including UX, Search, personalization, and SEO/SEM for ecommerce. Ability to coordinate with external Application Services/developers and troubleshoot platform issues. Experience with analytics tools (Google Analytics, Shopify Analytics) to track performance.

Keyword: Design UX

Web Design Shopify Plus Liquid Shopify HTML Shopify Apps Technical Support GitHub