Intake Specialist

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Lawyer.com, Inc. is a leading online service provider to lawyers and consumers in the US. We help millions of consumer match with local lawyers for free in a quick, easy, and efficient manner. We also help law firms and legal professionals with intake services for inbound and outbound calls. Our call center is the front lines of our company and we are looking to expand. We are seeking hard-working, empathetic, dedicated individuals looking for a great opportunity. What you'll do... Help answer 80-100 inbound and outbound calls per day Client intake, emailed leads and other services. Completing retainers with callers for consumers. Multitask in a fast-paced environment. Work closely with management to ensure high-quality output. Adding new call entries and removing outdated or non-viable contacts. Scheduling follow-up calls with appropriate timing and frequency. Reviewing new database submissions for viability. Overseeing and managing email communications, including crafting responses and ensuring timely follow-up. How you'll qualify... Experience: 6 months of customer service experience Typing Speed: Ability to type 50 words per minute Tech Savvy: Strong typing skills and proficiency with internet navigation. The ideal candidate is organized, tech-savvy, and able to manage multiple communication channels with speed and precision Workspace: You’ll need a space free of distractions with internet connectivity (minimum internet speeds of 25.0 Mbps upload and 125 Mbps download). Computers with 8 gigs or more memory. Headset required. No chrome books, thinkpads, ipads or cell phones. This is an exciting opportunity to join Lawyer.com, the US leading online matching directory. Apply now to set up an interview and learn more.

Keyword: Customer Service

Price: $16.0

Customer Service Customer Support Customer Satisfaction Spanish Business with 100-999 Employees Phone Support Phone Communication Communication Etiquette