Search Results for: Ticketing System
Found 28 result(s).
Technical Specialist Help Desk
Provide first-level technical support to users, troubleshoot hardware and software issues, maintain records, and collaborate with the problem resolution team to enhance customer service and improve processes.
Job Type: Hourly: $50.00 - $95.00
Incident Management Microsoft Active Directory Ticketing System Technical Support System Configuration Email Support Product Knowledge Troubleshooting Customer Support Windows Server
Intercom Setup Specialist Needed
We're seeking an experienced Intercom Setup Specialist to help us install and configure Intercom for our ticketing setup. Your expertise will be crucial in ensuring seamless integration of the platform to enhance our customer communication. You should be adept at customizing chatbots and setting up automated responses to improve user engagement. If you have a proven track record with Intercom and ...
Job Type: Hourly
Jira Service Desk Setup
Assistance setting up automation, configuration, custom forms and fields, and other optimizations for a Service Desk in our Jira instance. This Service Desk exists, but needs to be optimized for our Sales Support team based on their workflows.
Job Type: Hourly
Customer Support System Administration Jira Ticketing System
Internal Support Specialist
Job Summary: We are seeking a Tier 2 Internal Support Specialist to provide advanced technical support to our internal team members, focusing primarily on troubleshooting and resolving issues within Zoho One applications. This role is essential for maintaining smooth operations across our healthcare consulting projects, ensuring that internal tools and systems function efficiently. Beyond handling...
Job Type: Hourly: $25.00 - $35.00
Technical Support Customer Support Helpdesk Business with 10-99 Employees Ticketing System System Configuration Customer Service
IT Support Engineer (2-Week On-Site Contract)
Disclaimer: This engagement requires on-site work. All contracts, communications, and payments will be managed through the Upwork platform in accordance with Upwork’s Terms of Service. By submitting a proposal, you acknowledge and agree to these conditions. Job Title: Senior IT Support Engineer (2-Week On-Site Contract) Location: Queens, NY Job Type: Contract (2 Weeks, On-Site) Dates: April 28th -...
Job Type: Hourly: $18.00 - $35.00
IT Support Incident Management Microsoft Windows Hardware Troubleshooting Ticketing System Incident Response Plan
Slack Enterprise Setup for Help Desk and Support Workflows
We are seeking an experienced professional to set up Slack Enterprise for our organization. The ideal candidate will configure multiple virtual instances and establish effective ticketing workflows tailored for help desk and support operations. Your expertise will ensure seamless communication and support processes. If you have a strong background in Slack implementations and are familiar with cre...
Job Type: Hourly: $6.00 - $75.00
Administrative Support English Ticketing System Incident Management Slack Google Workspace
Part-Time IT Support Specialist Needed
We are seeking an experienced IT professional to provide on-call support for various Microsoft applications and general IT issues. The role will require 1-5 hours of work per week, a fractional position rather than consistent hours, but someone we can count on and schedule time with flexibility on an as-needed basis. The ideal candidate should be proactive and responsive, offering solutions to our...
Job Type: Hourly
Remote Connection Support Phone Communication Microsoft Active Directory Customer Service Email Communication Microsoft Excel Ticketing System Accounting Software Microsoft Office Adobe Acrobat Microsoft Dynamics 365 Computer Hardware Computer
Senior Customer Experience Specialist
Location: Remote Hours: 20-25 hours per week Reports To: E-Commerce Manager The Opportunity We're a DTC e-commerce brand in the home goods industry looking for an experienced customer service professional to manage all customer-facing interactions for our growing brand. The ideal candidate will bring a passion for customer satisfaction to every interaction. What You'll Do Serve as the voice of our...
Job Type: Hourly: $30.00 - $35.00
Online Chat Support Customer Service Customer Support Phone Support Ticketing System Email Support Product Knowledge
IT Support Specialist
We are seeking a detail-oriented and proactive IT Support Specialist contractor to join our team. This role is critical in ensuring smooth IT operations, supporting employees with technical issues, and managing our IT infrastructure. You will be responsible for onboarding and offboarding employees, troubleshooting hardware and software issues, managing equipment, and maintaining security through p...
Job Type: Hourly: $20.00 - $40.00
Technical Support Email Support System Configuration Ticketing System Email Communication Troubleshooting Computer Network Helpdesk